RenjolynC
QuickBooks Team

Other questions

Hello, mcoffey777.

 

I'll share a few details about your issue. 

 

I've checked the previous investigation shared on this thread and found that it has been resolved. Since you're still getting the same error, I recommend getting in touch with our Payroll Support Team. They have the necessary tools to fix the QuickBooks Workforce access.

 

Here's how:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can always reply on this thread if you have any follow-up questions or other concerns. Me and my colleagues are here to help. Take care and stay safe!