Add a NEW layer of nightmare! My client has direct deposit. They HAD to login as the CONTACT person ONLY, NOT the admin, to update information (NOTHING NEEDED CHANGING) or their direct deposit would be suspended! The contact person was a secretary who is deceased because she retired not long after we set them up on QuickBooks back in late 1999!!! I had to call support - which, even for proadvisors, you have to login online to even GET a phone number! We only circumvented the issue, the tech couldn't even FIX IT. To change the CONTACT person, I have to send in a copy of the ID's of both the old and the NEW. HOW do I get a copy of a deceased person's driver's license?????? I was NOT happy. And while the gentleman on the phone was merely the messenger, I asked him to inform someone or the quality control operator if we were being recorded that THIS IS NOT ACCEPTABLE! The cost for payroll is MORE than the program! I pay a fortune to Intuit every year for my proadvisor membership and it keeps going up but the benefits go down. I'm ACTIVELY looking for new software but not that awful Sage/Peachtree crap.
