I bet I'd feel the same way if the same thing happens to me, @r333.
I'm here to help share a little more information on how to fix the greyed out issue.
The No option will only be available if the Automatic Update feature is enabled. If not, the button will be grayed out. To turn it on, you can follow these steps:
- Go to the Help menu and select Update QuickBooks Desktop.
- Go to the Update Now tab.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
For additional information, about the process check out this article: Update QuickBooks Desktop to the latest release
If the issue persists, it would be best to reach out to our QuickBooks Care Support. They have the tools to check why you are experiencing this issue.
I'll also be adding this article for the operating hours: Support hours and types.
I want to know if there's anything else you need. The Community is here for you. Take care!
