Hello, Wasapi.
I'd feel the same thing if there aren't any updates or progress about the issue that the support is supposedly working on.
At this point, I'd recommend contacting our support again and follow up about the progress of your custom form. Since it's a customized form, it'll take time for our support to finish.
You can use the same phone number or if you don't have it handy, you can use these steps to contact them:
- Click the Help menu.
- Select the Talk to a human option (you can also type it in the chat box).
- When asked, enter "follow up with the customized form"
- Type or select I still need a human.
- Click the Get help from a human link, then choose how you want to reach us.
If you still have it, you'll want to give your existing case number to the next available agent. They'll read through the notes and check with the team that handles the customized forms.
I'd also suggest asking them about the estimated time on when your form will be finished.
In the meantime, you'll want to work with the regular transaction templates if your current transactions don't have the dual taxes.
If you need to take care of your bank transactions, I'd recommend checking out the articles from this topic: Banking.
I'll hear you out if you have any other concerns about QuickBooks Online. Reply here or post a new thread and I'll get back to you.
