Hello there, phil42.
I want to make sure this Merchant funds concern is addressed properly.
We periodically review payments to ensure everything is alright. This is for the benefit of everyone involved in the payment process.
When something unexpected occurs in your transaction(s), a hold may be placed on the funds. Here are some common reasons for holds:
- When your payment processing exceeds the established maximum dollar amount expected on your account
- When a transaction is processed after several authorization attempts and failures
- When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy
- When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer or to Intuit.
I will route you to the right Customer Support Team for further assistance, account-specific concerns related to money movement is mainly handled by our by them, as they have the tools to pull up your account in a secure environment and answering any questions you may have.
Here's how you can contact our Customer Support Team:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect.
Please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:
I'll also be adding this article as future reference: Find out when QuickBooks Payments deposits customer payments
You can always visit us here if you have any other concerns. I'm here to help. Have a great day!
