Hi, WaveAv. I want to make sure you'll be guided to the right support.
I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, deposit issues need the assistance of our phone support for security purposes.
I know you've already called in. However, I still suggest getting in touch with Merchant Services Team. They'd be able to check the documents you've submitted as well as review the deposit status. You can check out our support hours to ensure we address your concern on time.
Additionally, the following resources are good references. These will provide you more information on where you can see your QuickBooks payments statements as well as steps on how to check the payment status for a specific customer:
Common questions about payments deposits in QuickBooks Online.
Find out when QuickBooks Payments deposits customer payments.
I'm always around to lend a hand if you have more questions. Just tag my name in the comment section so I can assist you further. Take care and have a good one.
