We have the same problem and it's been 4 days! We are using QB Payroll Online and when trying to log in it just gives me the message "Your account has been disabled. Please contact your system administrator for more information." We only have one user! I have contacted Quickbooks multiple times and apparently the back end team is working on it. I got a case number (INV-50953) but have heard nothing after that. It's been 4 days! I have tried restarting computer, different browsers, incognito, clearing cache etc... I can't click any gear icons because I'm the admin and can't sign in. I'm very concerned for this lack of customer service, I haven't had any updates regarding this issue, I have no idea how many weeks it's going to take, how many payrolls I'm going to miss. You can spend hours on these chats but no one knows how long this is going to take. I'm surprised by what Quickbooks thinks is a appropriate wait time... If anyone has any other suggestion or an estimate how long it normally takes for the back end team to resolve these things, let me know!
