“Improved user experience and security protocols are being introduced for the QuickBooks® Desktop software user by requiring the Company owner to log in to an Intuit® account when opening the Company file. Having an Intuit account provides a secure, single source login for access to all of Intuit’s powerful offerings, including owned QuickBooks Desktop software and connected services.”
Pretty much any time you require a software user to do something they don’t want to do and for which they get no benefit, in their opinion, not the vendor’s, you are not improving the user experience, you are doing the exact opposite.
So, we understand that you Intuit employees are blowing this complaint off because that’s what you’re getting paid to do. But, let me put it in terms that maybe you can convey back to management. Imagine for a moment that (insert the brand of car you drive here Honda, Ford, Mercedes, etc.) decided to improve your user experience by rolling out a software to the chips in your car which required you to bring the car in to the dealership every 180 days. Why? Well, not for anything that you wanted or needed to be done. Just because they had the power to make that change. And, to the car that you own! Would you be feeling that was just fine since it was improving your user experience? Or, would you maybe be really pissed off that the maker of your car decided on their own to make this change to your car requiring action on your part that you want nothing to do with? Does, that help you understand why QB Desktop owners might just be pissed at what your company has done?
