Thanks for joining the thread, s-carroll-nophie.
I'm here to lend a helping hand and make sure that you'll be able to connect to a chat representative or get support via phone.
We can answer general QuickBooks questions, but not account-related ones, like billing, account information and etc. Just type in your question below through reply so I can check on it for you.
In the meantime, we can perform troubleshooting steps to fix browsing issues if you're having difficulties navigating inside QuickBooks Online (QBO). You can start by opening a private window.
Here are the shortcut keys to access a private window for your browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If there are no problems navigating your QuickBooks using the private window, you can proceed to the next step. You can back to your regular browsing window and clear browsers cache. This will help clear outdated and corrupted web data that causes issues navigating.
Once done, you can use this link to a test account to reach our support by phone if you're having trouble logging in to your QBO account.
Like this:
- Go to Help (?).
- Click on Contact Us.
- Put a description of your concern, then click Let's talk.
- Choose Callback and provide your contact info.
- Select Confirm my call.
I've also got you our resources from our QuickBooks Articles hub for your future reference. You can also search for resolved posts related to your concerns.
I'd like to make sure I've got you covered. You can click the Reply button if you have other questions about reaching our Support Team. I'll be in touch. Have a nice week!
