Thanks for bringing this to our attention, missyclic.
Let's get you to our Live Support Team if you're getting the same results after running the verify and rebuild data utilities, and managing a certain user. Contacting our QuickBooks Desktop Team will help them create a case to investigate the issue.
Here's how to contact them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, then choose a way to connect.
If you can't get into your product, we can still help. You can Contact Us and we'll get you up and running again.
Also, you can consider contacting your email provider. They may have updated their service, such as turning on the app feature on their security settings. Or if there are other settings you need to enable from their server.
If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.
Please let me know if you need more help with this by commenting below. I'm always right here whenever you have follow-up questions with sending emails to customers.
