Hello, michaeldharper.
Thank you for posting in the Community. I suggest reaching out again to our QuickBooks Support Team for further assistance. One of our specialists can review your account and help you with this.
Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us and then enter your concern.
- Choose Continue, then select how you want to connect with us.
Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
You can always look into these articles about restoring a backup and what happens after restoring a company file:
You can always get back to me if you have further questions. Stay safe and take care always!
