I have Quickbooks Accountant Desktop 2018, Enhanced Payroll and ProSeries with Docusign. You would think I would have someone to talk to who could help. I tried that Live Chat option. They offered $649.00 to buy the Accountant Desktop 2021 upgrade for 1 person! Why call it an "upgrade" if the cost is the same to buy it new. No returning customer loyalty reward??? They routed me repeatedly to Online version or .... to save money I could buy the ProAdvisor Premier Software Bundle for $449/yr. I don't want to rent my software. I don't want to house it online and risk it being hacked. Don't even get me started on the joys of my Cox internet crashing with everyone working from home. The last few times I've updated my software I've been allowed 30 days to ask questions before issues have gotten me a "if you didn't pay for a support contract, we can't speak to you without buying a contract." Really? You won't support your own product when it doesn't work? I still have 4 merchant service accounts tied to the wrong emails because the person setting it up mixed them up. This is what happens when you buy into the one stop/one source solution for integration. They know that they have you and they don't care. They know what a pain it will be to switch. They are making it more attractive for me to look around.
