I appreciate the troubleshooting you've performed, sdhernandez01.
To better addressed your concern, I would recommend reaching out to our Technical Support team. They can take a look into your account and troubleshoot the issue for you.
Here's how:
- Select the Help menu.
- Choose QuickBooks Desktop Help (F1).
- Click Contact Us.
Feel free to leave a comment below if you have any other questions. The Community is here to help.
