Nice to have you joined this thread, @lmort.
I'd like to help and ensure I provide you the right resolution. Can you share with me the error message you received on your end? Any additional information can help us narrow things down.
Nevertheless, you'll want to ensure your QuickBooks Desktop (QBDT) is up to date. This way, the software is packed with the latest enhancement and fixes. I'll be glad to guide you how.
- Go to the Help menu.
- Select Update QuickBooks Desktop.
- Go to the Update Now tab.
- Click Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- Accept the option to install the new release when prompted.
You can also check this link for more details about the process: Update QuickBooks Desktop to the latest release.
If you still wish to get in touch with our support team, you can refer to the steps outlined in this article: Contact QuickBooks Desktop support. Ensure to check their support hours to know their availability.
I've also added this link that provides additional troubleshooting steps in accessing your QBDT: QuickBooks Desktop doesn't start or won't open.
Let me know in your reply if you have any follow-up questions about managing your QuickBooks. I'll be more than happy to back you up. Have a great week ahead!
