Hello all,
Hopefully this helps some of you.
We found the issue to be something that became corrupt or misconfigured within a Windows user profile.
To test this we logged into the computer using another account (can be a local or domain account) to create a new user profile, configured Outlook with an email address, and then tested the QB email integration. It worked like a charm.
The solution does 'reset' your user profile so you will lose any personalization settings like wallpaper etc.
I am in no way liable for any missteps you may take while following these instructions.
The solution is a bit technical so make sure you either have the skills to succeed or consult someone who does:
- Backup your data, email and email account settings, bookmarks, etc - Take the time to make sure you are thorough.
- Log into the problematic computer with an account that has local admin rights to the computer and that is NOT the account having the email template issue.
- Rename the problematic windows profile in c:\users to something like <yourprofilename>.old - don't delete it yet. We'll keep it just in case you backup was not complete.
- Edit the registry (I cannot understate how careful you must be on this step)
- HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
- Expand ProfileList and browse until you find the profile having the issue
- You can backup this key or just delete it
- Log back into the computer as the user originally having the issue and restore your data.
- Configure Outlook and test QB email integration.
Good luck!
Shane.
