Resolved! Thank you to the wonderful support person who did a screen-sharing session with me and stepped me thru the update process. The steps could have been documented and much frustration avoided.
My mistake was trying to find a phone number. Follow the directions in QB:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Click Contact Us.
- Enter a short description of your concern. (I typed 40001)
- Hit Let's talk and then choose a way to connect.
I was called back about the time it said in the message and she stepped through the update.
Hopefully next time I will remember about the QB Desktop Help.
This experience left a bad taste in my mouth!!!
Brian
