It was nice of your to attmpt to assist this person but I understand his frustration. He said he's already called Merchant Services, and as usual from Inuit/QuickBooks, you are telling him to contact Merchant Services...again. This is the kind of thing that is infuriating and wasteful of the time of QB users.
@BettyJaneB wrote:
Hi there, @Taylormade.
Thanks for reaching out here in the Community. I'm here to get you pointed in the right direction to get assistance with the charges that you received.
To get detailed information about the charges that you received, I recommend contacting the Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to further assist with determining the details of the charge on your account.
Feel free to reach back out to me if there's anything else that I can do help. Have a good one!
