Thanks for getting back to us, @guhy.
Since the issue persists after following the steps shared in this thread, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this error. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Desktop (QBDT), go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then tick Let's talk, and then choose a way to connect.
You may also refer to this article to check our support hours: Contact QuickBooks Desktop support.
For tips and other resources, I recommend visiting our website for future reference: Self-help articles.
Please let me know how it goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!
