Hi there,RJ4242.
I hear you and realize the importance that this feature can have on your business. However, since you're experiencing the same problem, I suggest reaching out to our customer support team. This way, one of the representatives will be able to help you rectify the issue.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk.
- Choose a way to connect with us: Start a chat or Get a callback.
For more details about our support availability, refer to this article: Contact Support.
If you have any other questions, please let me know by adding a comment below. I'm always here to help. Have a good one!
