We have a default text set up for emails, but we manually change it to reflect information for that specific customer when sending, for example, a sales invoice PDF. When we email, the Outlook email window opens with our default text/subject line. We then edit the text and send the email When we send, all of the changes we made are discarded and the customer receives the default text from QuickBooks. This is happening for only 2 out of 9 users. I have been unable to find a setting to change to stop this from happening (it's probably obvious but I'm overlooking it). If those same users change the subject line, the recipient receives the email with the edited subject line, so it's only the body of the email that is being affected. All users are using the same version of Outlook and QuickBooks. Can someone please point me in the right direction so that I can correct this setting?? Thank you.
