Hi there, @davidwmadison.
Thanks for following the thread and sharing your concerns.
Please know that you can reach out here with any questions or concerns you may have. We're always around to lend a hand. In the meantime, since your screen seems to lock up when you try reaching out for help, let's try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like your screen locking. I've included links for all supported browsers that contain the steps to clear the cache below.
After clearing the cache, please make sure to restart your browser. Then, try reaching back out to support.
Let me know in the comments below if you have other questions about your QuickBooks Online company. I'll be here every step of the way. Take care!
