Thanks for reaching out here in the Community, @NicoleS1.
I'm here to provide some clarifications about who can remove a user in QuickBooks Online.
The master admin is the main user who has access to every part of the QuickBooks account. This user type has the highest level permissions. They can manage all users and other admin tasks like removing users. By default, the admin is the person who sets the account.
I can see that you've already sent an email to the admin. However, we'll need to wait until he/she will take an action on this so you will be removed from his account.
You may also consider providing these steps to the mater admin so he/she will be guided on how to perform the process:
- Sign in to QuickBooks Online as a primary admin.
- Go to Gear icon and select Manage users.
- Select the Accounting firms tab.
- Find the accountant you want to remove.
- Select the small arrow drop-down ▼ in the Action column and then Delete.
- Click Delete to confirm.
I got your back if you need anything else, Nicole. I'll make sure you're take care of. Have a lovely day!
