Hello All,
I used to work at Intuit and I researched this issue in detail. You've probably fallen into a trap where you have multiple accounts set up with different subscriptions... to different merchant services products and you don't even know it. It's pretty easy to fall into a loop where you could potentially sign up for multiple accounts. QuickBooks Payments is one product and there is also QuickBooks Merchant Services. I believe they use the same codes so you can't tell the difference when they show up on your CC statements.
I think the $20 is for QuickBooks Payments App and those that see multiple charges a month have multiple accounts set up. This is what I can tell from what I've read.
I would call support and have them look you up through any email you've used, address and or business name on file. I once saw the business name spelled wrong using the same email and the agent couldn't find it.
Be patient and diligent. Ask for higher level support if the first agent can't help. $20 a pop times 12 months a year adds up. Good luck all.
