Other questions

Hi there, @Janice DCL.

I appreciate the details a lot. There may have been an inactive job that has the same name as what you should have to name with the active job.

In addition to my peer's response, you can go to the Customer Center and change Active Customers to All Customers in the Customers & Jobs tab to check it.

If you see the inactive job, you can make this active by double-clicking the job and remove the check in the Job is inactive box. Then click OK.

When this is the case, you can merge the two jobs by renaming Job 1. Simply double-click Job 1, and change its name to the name that you want. Then hit OK.

In case you wanted to filter or add columns to job costing reports, this is a great article that you can reference: Customize customer, job, and sales reports in QuickBooks Desktop.

Feel free to add a comment if you have other concerns with adding jobs and customers. I'll make sure to help as fast as I can. Enjoy your day!