Buddy Wright
Level 2

Quickbooks crashes on start-up

Hello. I recently got a new laptop running Windows 10. I installed my downloaded version of Quickbooks Pro 2019, and it was working at first. At some point, as I continued to install various software programs and set-up my account on this laptop, it stopped being able to open, and just crashes back to the desktop after a few seconds, with no error code. I have tried uninstalling and reinstalling, I have run the file doctor and repair tools, to no avail. It does this with any company file, even the sample ones. Windows and Quickbooks are both completely up to date. Interestingly, if I create another Administrator account on this laptop, it can open and use my company file with no problem, so it is something related to my Windows user account. Creating a new user account would set me back many hours of work, so I'm hoping that someone out there will know what the likely solution here is. Thanks in advance for your time.