Thanks for bringing this one to our attention, sh_sinha.
I also appreciate you for performing some troubleshooting steps to get this sorted out. I've checked here on our records and we have an ongoing investigation about the Workforce error "We can't get your info. Your employer isn't connected to QuickBooks payroll. Contact them to access your paycheck". Our engineers are working together to get the permanent fix of this issue.
In this case, we recommend letting your employer contact our Customer Support Team. From there, our support will add them to the list of affected users. Then, they'll receive an email notification once there's an update on this issue. They may call us at a time convenient to them, or we’ll get in touch with your employer instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message or Get a callback.
Visit our Payroll page to learn more about managing payroll transactions in QBO.
The Community will always have your back if you need anything else in QuickBooks Online (QBO). Assistance is just one click away. Have a great day ahead.
