Other questions

Hello there, sandihaab.

We would like to further investigate why it's asking for an admin user ID and password. Before that, I'd like to provide a few details to help you in sorting this out. There are two things we need to consider checking. Your multi-user should be properly set up and make sure the Database Server Manager is up-to-date.
 

Please check these added articles for references when dealing with the process:
 

• Set up and install a multi-user network for QuickBooks Desktop.
• Install QuickBooks Database Server Manager. 

If the same thing happens, please give us a call. Our specialists will help us figure it out using their available tools. They'll promptly check your account in a secure environment. Here's how:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks edition.
4. Click Continue.
5. Choose Chat with us or Have us call you.
   

If you need additional resources about QuickBooks Desktop, you can check this link: Help Articles.

Please let me know how the call goes. If you have other concerns, you can always go back here and post them. I'll help you in any way that I can. Take care.