Other questions
Hello, rachelhouston.
Thank you for sharing your concern here in the Community.
I appreciate your time and patience to get this fixed. I'll make sure that you can sync licenses and have multi-user access.
Make sure that the company file stored on the Host computer:
- In QBDT, go to the File menu at the top to get to the Utilities and Host Multi-User Access.
- Click Yes on the confirmation window.
I've also added these articles that will help in setting up multi-user mode:
- General info about hosting your company data in multi-user mode in QuickBooks Desktop
- Set up and install a multi-user network for QuickBooks Desktop
You can contact our customer support team for additional help.
Feel free to reply to this thread if you have additional concerns. I'm always here to help.
