Thank you for sharing your concerns, @peggycnelson & @mwbanks.
If you're still getting the same issue after performing the steps provided above, I'd recommend reaching out to our phone support.
This way, they can perform an investigation on what's causing the import error. Simply follow the steps provided by my colleague DivinaMercy to connect with them.
To make sure we can address your concern on time, check out our support hours.
In case you need help in accomplishing other tasks in QuickBooks, you review our Help articles on this link: https://quickbooks.intuit.com/learn-support/?label=QuickBooks%20Desktop
Let me know it goes by placing your comment below. I'll be there to further assist you. Keep safe.
