Hi Ryan
These steps you are recommending had already been done. The complete sequence was to update Quickbooks under the techs guidance using the setting that forces a re-update since I was already on the latest V2020 level. The company file I am using is from a recent backup. I backed up the production file, then restored it onto my local desktop. Then I ran a verify that found no errors. Then I ran a rebuild that took another backup and reported no errors as a result of the rebuild. Then the Condense. The Condense failed as explained above, so another tech had me download the latest toolhub and attempt to fix the company file. The toolhub failed to fix the file, its message was the company file is not fixable. Then the tech told me Intuit doesn't support the Condense utility.
thanks
Mark
