Hi there, rwk123.
All transactions that are sent to your customers should be logged in the Sent Email tab, regardless of the domain or server that's used. I'll share some steps with you that can resolve some of the most common program issues and unexpected results when performing a task in QuickBooks Desktop.
First, make sure that your QuickBooks is on the latest maintenance release. Here's how:
- Go to the Help menu and select Update QuickBooks.
- Proceed to the Update Now tab.
- Check the box for Reset Update, then click Get Updates.
- Restart your computer after getting a prompt that the update is complete.
- Re-open QuickBooks and install the update when prompted.
Second, let's repair QuickBooks. Here's how:
- Restart your computer. This makes sure there are no programs that may affect the repair.
- Open the Windows Start menu, then select Control Panel.
Note: If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.
- Select Programs and Features, then click Uninstall a Program.
Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
- Click QuickBooks from the list of programs, then Uninstall/Change.
- Select Continue, or Next.
- Click Repair, then click Next.
Note: The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.
- Click Finish.
Once done, go back to the customer profile and check if you can already see the transactions in the Sent Email tab.
You can also check out these articles just in case you will need them in the future:
Please add a reply below if you need more help or have a follow-up question. We're always here to help.
