I appreciate your efforts in following all the troubleshooting steps provided by my colleagues, @mistymossy.
You should be able to find the files once you run the Print and Repair Tool Hub since you're getting this kind of error message, I'd suggest getting in touch back with our QuickBooks Desktop Technical Team. They have additional tools to pull up your account and investigate this further since the file doctor didn't find anything wrong with your company file.
Here's how to contact them:
- Select QuickBooks Desktop Help from the Help menu.
- You can also press F1 to open the Help window.
- From the search icon, type Contact Support.
- Click Contact us at the bottom part.
- Give a brief description of your issue about trying to edit or add items and click the Search button.
- You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
Also, here's an article you can read to learn more about our support hours and types: Support hours and types.
For more tips about emailing pay stubs to your employees, you can open this link: Email pay stubs from QuickBooks Desktop.
You can also use or create a customized email template when sending messages/forms from QuickBooks. Here's how: Create custom email templates in QuickBooks Desktop.
If you have any follow-up questions about emailing paystubs or any concerns in QBDT, please don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day.
