This isn't the kind of service I want you to experience, sharky1.
Let me make it up to you by making sure you're routed to the right support team who won't take extra charge for fixing payroll tax issues. Those calls could be fraud from parties claiming to be affiliated with Intuit.
Outbound calls from a QuickBooks representative won't provide any account information from you. They'll verify if you're the primary contact or admin of the account before performing any troubleshooting steps. Here are some tips to prevent this: How you can help protect your business from fraud.
Moving forward, please make sure to use this link when contacting our Live Support Team: QuickBooks products and services Support.
For the system that isn't calculating taxes, there are several reasons why it happens. Among these are
- The total annual salary exceeds the salary limit.
- The gross wages of the employee's last payroll are too low.
- Ensure to run the latest payroll update to keep your taxes updated.
Let's make sure your QuickBooks is in the latest version as well as your tax table. Then, review the employee's tax setup since it affects how QuickBooks calculates it.
Once done running payroll update, please revert your employee's paycheck. This refreshes your payroll information to calculate the taxes on the transaction.
Here's how:
- Open your employee's Payroll Information.
- Right-click the name of your employee which highlighted in yellow.
- Select Revert Paycheck
For more troubleshooting solutions when payroll taxes are not withholding, please refer to these articles:
Don't hesitate to let me know if you have other questions about fraudulent calls. I'll be around to help.
