Huh. I had a very scammish call from someone last week that had information that I believe could only be gleaned from QB. I have desktop, no one has my log on credentials. This caller had the name of my bank, my company name, a name of one of my clients and they knew he paid using the bill pay function at his bank. I can not think of one place that information would be except in Quickbooks.
Two weeks ago, my payroll was not calculating taxes. I called Intuit and was first told it would cost me $1500. Then when I resisted, they told me that was for a year of support but they would do it for $800 and include a "free" upgrade to QB2021. I have 2019 and I did not want to upgrade. Then I got 3 different answers as to why I was forced to upgrade. One was that my company file was too big. If there were actually true that would be concerning. The next was that 2019 was no longer supported so they would not be able to help me unless it was 2021. I can't even remember the third, it was absurd, at that point I felt strongly I was being lied to and being extorted for $800. I watched. Someone remoted and ran a checksum file. It ran for hours. It never completed and then I had to drive so my laptop lost the connection. TEch service called be back, started the checksum file and I told him I could not wait as I needed to run my payroll and suddenly he was able to magically fix it. My guess, they backed up my DB somewhere then restored it to my forced upgrade. My next guess? Intuit has issues they are not being forthright and are willing to rob in is the process of fixing it. And make no mistake, $800 was pure robbery/ripoff.
A few minutes ago I got a phone call from "Intuit Tech Support", the phone number can not be traced stating that they need to log onto my computer because they have a problem with "services". So, if that call is not a complete scam and actually from Intuit, then it either means there is some background service having a problem locally on my laptop, I guess it would be the same for everyone or there is an issue with the payroll services in which case it is a good chance that the $800 issue I had a few weeks ago was an Intuit issue and nothing to do with my local install. That would be something else, wouldn't it.
So, I told the "Tech Service" guy he could email me because I am not letting a cold caller remote into my laptop. Seriously, WTF is going on here? Either it is a scam or Intuit has some serious issues. And if it is a scam, that means that somehow someone also has an idea I recently upgraded my Quickbooks although this guy was hazy on the details and had not idea what exactly I had done, he said he would "try" to email me directly, as if it is legit then they should have my email. And even if it is legit, I'm betting serious money, perhaps $800 that I was blatantly ripped off a few weeks ago for an Intuit issue.
