Thanks for going through the steps shared by my colleague, @BRIAN.
Since the issue persists after performing the troubleshooting steps, I recommend doing a clean install.
This removes your QuickBooks Desktop (QBDT) software and reinstalls it from a clean slate. Let me show you how.
Before uninstalling the software, have your download file (or installation CD) and license number ready then proceed to these steps:
- Close QuickBooks.
- Go to the Finder menu.
- Select Applications.
- Drag the QuickBooks icon to the Trash.
For more details about this process, you can refer to this article: Reinstall QuickBooks for Mac using clean install.
In regards to contacting our Support team, you can reach out to them through this link instead. Ensure to check their Support hours to know when agents are available.
Moreover, in case you want to personalize your sales template, check out this link for the detailed steps: Customize form templates in QuickBooks Desktop for MAC.
In case you have other clarifications or questions about setting up your webmail, let me know in your reply. I’m always around ready to help and back you up. Keep safe and stay well.
