Hi there, @monkeymouths.
This is not the kind of service we want you to experience and I appreciate your effort in performing the troubleshooting steps to resolve this issue.
Since the problem persists, I recommend you speak to one of our representatives by requesting a callback. Reaching out to them ensures that necessary actions will be performed to get you back on track. Please log in to your company to view the support details:
- Click the Help menu and select Contact Us.
- Provide a short description or tell us specifically how we can help you, then click Let's talk.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
- You also have the option to click Message an agent if you want a chat agent instead.
To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturday. For more details, please browse through this article: Support hours and types.
Additionally, I've added these reports to learn other payroll statements that you can use to view information about your employees:
Kindly update me on how things go by adding another comment below. I want to make sure you're all set, and I'm here if you need further guidance. Take good care!
