Hello there, @ekramber.
Since the issue persists after following the steps given above, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and help check the cause of the issue.
Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- In the Have a Question window, scroll down to choose the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Click the Search button to display the Get Phone Number or Start a Message button.
Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.
You can check our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.
Leave a comment below if you have other questions. I'm always here to help.
