Other questions

Thanks for getting back to this thread and adding additional info, @Khutter.

I'd like would like to inform you that there is an ongoing investigation with the City National Bank and QuickBooks. This pertains to the Error 193 message that our customers received when connecting their financial institutions to QuickBooks Online (QBO).

Our product engineers are now prioritizing this so you can get back to your business as soon as possible.

I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, you'll receive an update as soon as a fix becomes available.

Here's how you can reach out to them:

Option 1

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk or Continue.
4. Select Get a callback.

Option 2

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

In the meantime, you'll want to manually upload your transactions into QBO. 

Once your transactions are in QuickBooks, it's time to match and categorize them. The transactions go into your accounts after you review them.

If you need additional assistance in doing your task with QBO, don't hesitate to visit us back. We'll be happy to help.