Other questions
Thank you for taking the time to complete all those steps, as mentioned by my colleague,pmorrell. For this situation, I encourage you to contact our Support Team to investigate this matter more. They have the tools to do a share screen in a secure environment and escalate your case if needed. Here's how:
- Go to the Help menu, then click Quickbooks Desktop Help or press the F1 key.
- Hit the Contact Us button, as seen in the display.
- Enter a brief description of the problem.
- Select Continue.
- Choose which method you would like to connect with. The options will be chat or our call back feature.
Please let me know how it goes and if there is anything else I can help you with. I'll be around. Take care and be safe.
