This is not the kind of experience we want you to encounter in QuickBooks, jcamara.
Have you tried the resolutions provided above by my colleagues? If so, I suggest reaching out to our customer support team, This way, one of our agents will be able to pull up your account in a secure session and help you rectified the problem.
- Open QuickBooks file.
- Go to the Help menu, then choose QuickBooks Desktop Help.
- Press Contact Us.
- Enter a brief description of your issue, then click Let's talk and then choose a way to connect with us.
Keep in mind some options are only available at certain times. You can contact us every Mondays to Fridays from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.
Please know that you're always welcome to swing by anytime if you need help with anything else. The Community is here for you. Have a good day.
