Thanks for the detailed information, @jmflint.
Once you inactivate an account it will reduce the usage limit. To isolate the error message, I'd suggest logging into your QBO account via an incognito window. This feature doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
From there, please attempt to inactivate an account and check if it reduces the usage limit. If it works, let's clear your browser's cache to have a clean slate, so it'll function efficiently.
In case private browsing doesn't work, use other supported web engine to get the best and most secure experience with the program.
For more details about the usage limit in QuickBooks, please check out this article: Learn about usage limits in QuickBooks Online.
As always, I recommend visiting this website: Resource Hub. It provides you articles about managing your QBO account, income, expenses, banking, inventory, and running reports. Just click + More topics under Topics to expand the sections.
Feel free to follow up here to let me know how things look after giving this a try. I'll be here if you need assistance with anything else. Thanks for dropping by and take care!
