Thanks for bringing this one to our attention, Khutter.
Did you receive any specific error message while connecting your City National Bank? This will help me investigate why you're having this issue in QucikBooks Online (QBO). We can manually update your bank on the Banking page to refresh the connection. Here’s how:
- On the left panel, click on Banking.
- Choose your bank.
- Click on Update.
If you encounter an error while connecting it, just refer to the What to do if bank transactions won’t download or there's a bank error article to troubleshoot the issue. However, if you encounter an error 103 where the credentials in QBO do not match the credentials the bank has on file, then we have an ongoing investigation about this one. Our engineers are working together on the permanent fix.
In the meantime, just manually import them into your account from your bank's website. Then, reach out to our Technical Support Team to add you to the list of affected users. From there, they'll pull up your account in a secure environment and send you an email notification once there's an update on this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.
I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.
