Hello there, @Drakar Eugene.
This isn't the experience we want you to have while receiving payments in QuickBooks Online (QBO). With this, let's perform some troubleshooting steps to help isolate this issue.
There are times that the browser is full of frequently accessed pages, thus causing some unusual to the system. You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, go ahead and process a payment through the Receive Payment page. If you're able to see the checkboxes, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.
In the meantime, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about data security, banking, and expenses, to name a few. You can click the + More topics button to view other selections.
Let me know how it goes in the comments below. If you have other concerns about managing invoices and receiving payments in QuickBooks, I'm just around to help. Take care always.
