Other questions
I can provide some information about the Receipt Capture feature, @Shari90.
All QuickBooks Online versions have this feature. QuickBooks Online Simple Start has the feature to capture and upload receipts and bills images from your phone as well. I'll be adding a screenshot below. Here's how to access this feature using the mobile app:
- Tap the Menu ≡ icon and choose Receipt snap.
- Click the Camera icon and snap a photo of your receipt.
- Select Done.
Check this article for more information: Capture and categorize expense receipts and bills in QuickBooks Online.
If you don't have this feature after uninstalling and reinstalling your mobile app, then I suggest reaching out to our Customer Support team. Their tools can get into your account in a secure environment, identify the cause of this issue and help you resolve it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Here's the contact the QuickBooks Online Customer Support team article for more information.
You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day
