I had to call the sales department and "pretend" I was buying new product just so I could talk to a live human. Chat is not working either. I finally get put through to support, on hold 5 minutes, CS comes on to ask me what the issue is, I tell her. She puts me on hold. Comes back in 5 minutes to ask if it is doing this in just the one company or is it doing it in any of my other companies...I tell her it is doing it in 2 of the 5. However of the other three, the employees are having the issue. She tells me she is putting me on hold again. 53 minutes on hold listening to the same music replay every minute and then I get disconnected. Really frustrated with Quickbooks that it takes so much effort to reach someone and then I am put on terminal hold...she did not ask if I want to join any list and joining a list doesn't help me. I need the issue fixed. It has been three days now. If your team is "on it" , then why is it not fixed yet? All companies have paid THE HIGHEST amount so far for payroll on this past renewal and this is what we are having to deal with? I do not plan on calling back to wait on hold another hour to get cut off again. I do plan on not renewing any of my clients on QB payroll next year.
