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Wow! This connectivity still isn't fixed! Just unbelievable. This has been years with no connectivity between quickbooks online and turbotax.
By the way, Microsoft has made it clear they are no longer supporting the old versions of Internet Explorer and that it will no longer be available for use at some point. Even last year I hit lots of bugs using explorer for downloading quickbooks data using the quickbooks extension (i.e. with missing text, and my having to just guess with moving the cursor a certain amount of times to hit the right options). At some point the Quickbooks extensions to the legacy internet Explorer will just stop working and then there will be absolutely no way to do get data from Quickbooks online to turbotax.
It is just utterly incomprehensible that Intuit continues to tell customers to use these buggy internet explorer extensions for connecting Quickbooks online and turbotax when the whole thing is liable to stop working at any moment. Your guidance isn't sufficient. I hit lots of issues last year with UI flakiness, etc. This procedure is getting worse every year. It's already reached the point that you can only do it with huge determination and support.
The only conclusion I can make from this is that supporting the ability to import Quickbooks online data to Turbotax is a super low priority for the company. Maybe this is something that vanishingly few customers care about.