I know exactly how you felt as if I'm in your place, @tecbce.
For us, we know that your time is precious to get your job done and make an extra mile to increase productivity and set goals for other important things aside from business.
I understand that you've talked to one of our supports once, in this case, I'll suggest the same thing to contact them with high success. They are the ones who can access your account and have a conversation is a secure environment.
Here's how:
- Open QuickBooks.
- Go to Help (press F1), then select QuickBooks Desktop Help.
- Select Contact Us.
- Type the details of your concern and then select Let's talk.
- Choose a way to connect (Start messaging or Get a callback).
From there, you can request to talk to very knowledgeable support to assist you and finish the task to upgrade your license to 2020. I assume that you're using the standalone QBDT product because it includes updating the grant.
I'll be adding this article as your reference when you can then install the QuickBooks Desktop 2020 for the detailed steps and process: Install QuickBooks Desktop.
Keep in mind that the Community is ready to help anytime if you need assistance. We're always here to help. Take care always, tecbce!
