We've had this exact same problem when it comes to the accountants copy in the 2019 version of QuickBooks. My accountant spent 4 hours on the phone with Intuit trying to resolve it. I spent 2+ hrs with them 10 days ago without resolution. They supposedly elevated it to the "top level" to get resolution. I was promised a phone call back within a few days. Crickets!
I've now been on hold with them for almost an hour listening to the same 30 second saxophone music repeat itself. The tech support person I spoke to was clueless at best. I'm no further forward in resolving this. I simply want them to upgrade my license to 2020 on their nickel since this is THEIR problem to see if it resolves it. I've now paid my accountant for phone calls with intuit and time spent trying to resolve this. Bottom line: this has cost me several hundred dollars in wasted time.
It should be noted that the tech support people I spoke to had never heard of this before. I happened to stumble upon this thread purely by accident... which shows that I know more than their tech support people do.
To say the least, I'm disgusted with QB at this point...
