Thanks for checking in with us, SV2020.
Are you trying to update your billing information in QuickBooks Online (QBO)? If yes, let's go to the Billing & Subscription menu and update your payment info from there. Let me show you how:
- Click the Gear icon on the top menu.
- Select Account and Settings.
- Go to the Billing & Subscription tab.
- In the Payment Method section, click the pencil icon to edit.
- Update your credit card info. Make sure the address in QuickBooks is the same as the one on your credit card statement.
- Click Confirm card or Save.
For more details about this one, see the Update the payment information for your subscription article. If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Feel free to visit our Account management page for more insights about managing your Intuit account.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
