I tried multiple fixes to resolve this issue. This is the only one that worked. I had several chat sessions with QuickBooks about the issue and none of them worked. QuickBooks also referred me to a technical support. I got a call from thier 3rd Party support a few minutes later and they said this was a known issue that they blamed on Windows 10 and said they could fix it for a fee of $200.00. When I complained the rep hung up on me. Here's the Chat message:
Brittany W
at 10:39, Jan 13:
Thanks for contacting QuickBooks Enterprise Support. My name is What can I help you with today?
You
at 10:39, Jan 13:
Hello! My name is Valencia! How may I assist you today?
Im getting a script error when I open quickbooks
Valencia joined the chat 10:01
May I know which version of QuickBooks you are using?
ok
Let me appoint someone from the support team to help you out with this.
Please help me out with your name and contact number in order to arrange a callback.
Alright, you will receive a call from the support team in the next 5-10 min.
TU
Ok I got a call back and after I explained the problem the rep said he knew exactly what the problem was and he'd fix it if I paid $200. I've started using quicken in 1984 and QuickBooks in 2002 probably b4 you were born. And now your referring me a a 3rd party vendor that want's to charge me $200 for a known bug. Can you help me in house?
just nowSent
You
at 10:39, Jan 13:
at 10:39, Jan 13:
hello!
You
at 10:40, Jan 13:
did you read my cut and past from previous chat?Sent
at 10:40, Jan 13:
i am reading it now
You
at 10:40, Jan 13:
Ok TUSent
at 10:40, Jan 13:
you're welcome!
at 10:42, Jan 13:
do you get the script error when you open QuickBooks
You
at 10:43, Jan 13:
yes every timeSent
at 10:43, Jan 13:
have you went through these steps yet?
at 10:43, Jan 13:
https://quickbooks.intuit.com/learn-support/en-us/other-questions/script-error-after-opening/00/3441...
You
at 10:47, Jan 13:
Ok I opened that link. Before I started this chat I did a search of this error and did the recommended changes. There were several things in this link that were different so I'll give it a try and get back to you.Sent
